Free Insured Freight Delivery and 100% Damage Protection Guarantee
At Opulent Wellness, we are pleased to offer Complimentary Curbside Freight Shipping on all orders within the contiguous United States.
To ensure your premium wellness equipment arrives in pristine condition, all large-scale items are shipped via specialized freight carriers on heavy-duty pallets.
Standard Curbside Delivery: Our complimentary shipping covers standard curbside delivery with liftgate service. The freight carrier will unload the palletized crate from the truck and place it safely at the curb, edge of your driveway, or loading dock.
Customer Responsibility: For security and safety liability reasons, freight drivers are strictly prohibited from moving crates into backyard spaces, up staircases, or inside residential structures. It is the customer's responsibility to arrange onward movement, unboxing, and final placement of the unit from the delivery drop-off point.
We specialize in providing the core hardware directly to your property at zero shipping cost. If your delivery requires inside placement, packaging disposal, or complex final positioning, we highly recommend arranging a local White Glove Delivery or Moving Service to assist you on your scheduled delivery day.
Please note: Any third-party white-glove setup or installation services must be coordinated and funded independently by the customer.
All large items (including saunas, steam showers, and tubs) are delivered via flatbed freight truck and require a scheduled delivery appointment. An adult over the age of 18 must be present to sign for the delivery.
Immediate Inspection Required: You must thoroughly inspect the condition of the shipping crate, pallet, and outer packaging before signing the driver's Bill of Lading (BOL).
If Visible Damage is Found: If the crate arrives significantly broken, crushed, or open, you must take clear photographs immediately, write "Crate arrived damaged - Refused due to damage" clearly on the driver’s paperwork, and refuse the delivery. Contact our support team within 24 hours so we can process an immediate replacement.
Concealed Damage: If the outer packaging looks fine, but you discover a component is damaged after opening the box, you must report this to us with photographic evidence within 48 hours of delivery to qualify for free replacement parts under the carrier's transit insurance policy.
Within 24 Hours: Orders can be canceled free of charge within 24 hours of placement, provided the item has not yet been crated or dispatched by the manufacturer.
After 24 Hours / In-Transit: Any order canceled after it has been crated, processed, or handed over to the freight carrier will be treated as a standard return. You will be responsible for the 15% restocking fee and all round-trip freight shipping costs incurred.
