Free Insured Freight Delivery and 100% Damage Protection Guarantee
We want you to be completely satisfied with your purchase. Because we specialize in premium, high-ticket luxury wellness goods, our products are shipped via specialized freight carriers directly from manufacturing facilities. Please review our strict guidelines regarding deliveries, cancellations, and returns below.
We only offer returns for Maya Bath brand products. There is a strict 30-day return window from the date of physical delivery only for Maya Bath brand products.
To manage the immense costs of heavy freight logistics, all buyer-remorse returns are subject to the following non-negotiable terms:
Condition: The product must be completely unused, uninstalled, and in its original, factory-sealed packaging (including all original boxes, crates, banding, and pallets). Products that have been assembled, partially installed, or show signs of utility hookups are strictly non-returnable.
Restocking Fee: The customer is responsible for a flat 15% restocking fee, which will be deducted from the total refund amount.
Return Shipping Costs: The customer is solely responsible for organizing, booking, and paying the full cost of return freight shipping back to the manufacturer's warehouse. Original shipping fees are non-refundable.
For all other product brands, all sales are final and returns are not accepted. However, if any product gets damaged during shipment, you are fully protected: we will coordinate directly with the manufacturer to send out a complete replacement unit or replacement parts at zero additional cost to you.
